When installing IBC and the following message shows up,

We suggest the these solutions:
1. Deactivate your antivirus software and make sure you uninstall IBC properly (from both C and D drives), then re-install.
2. There may be conflicting software on your device. Please pause all services other than the windows system, then install IBC. Resume them after successfully installing.

When installing IBC, if the following message shows up, we suggest you to deactivate your antivirus software and try again. (Click for detailed instructions)

If IBC is stuck in the following scene, we suggest several solutions.
1. Add the C:\Program Files(x86)\IBC file to the exclusion list of your antivirus software.
2. Re-download/re-install IBC.

If IBC is stuck in loading, these are some possible scenarios.
1. Blocked by antivirus software: check whether the IBC icon is showing in the bottom right corner of your screen.
If not, it means the software may be falsely recognized as malicious by your security system, which caused an incomplete installation.

Please add the C:\Program Files(x86)\IBC file to the exclusion list. (Click for detailed instruction)

2. Internet connection problems: Please check whether you are properly connected to the internet, and whether the internet speed is normal.
You can test your internet speed of your current server here: https://tkibc.ebais.com.tw/speedtest/

3. The authorization on your device has expired: Please contact our customer service.

When installing or opening IBC, if the following message shows up, please click (Y). If you still can’t operate normally, please follow the steps below.

Close IBC, and change the settings of your Internet Explorer according to the following steps.

A. Open Internet Options
For Windows XP / Windows 7
1. Click Start > Settings > Control Panel > Internet Options

For Windows 8 / Windows 8.1 / Windows 10
1. Please right click Start, and click Run
2. Type “inetcpl.cpl” and click Enter

B. Reset the Internet Explorer Under Internet Options
1. Select the Advance tab

2. In the Advance tab, please click Reset at the bottom.
In older versions, there is no Reset. Please skip to Step 6.

3. Please check Delete personal settings, to reset all settings to default. (image 1)
4. Click Reset. (image 2)

 5. Click OK to complete setting.

6. If there is no Reset, click Restore advanced settings.
 

When opening IBC, if ibcD, internet connection, and authorization are all normal, but IBC blackouts after loading Activating History. It may be caused by errors in your windows system and difficulties in reading/writing IBC data.

1. Please go to Settings > Clear Cache, then reopen IBC. (only on versions from IBC 3.4.0)
2. Please return your device to its default settings or reformat your PC.